Frequently Asked Questions

What happens next?

Now that you have booked for your collection we’ll send you plastic security wallets along with cable ties. Once these arrive, you can print off your labels and insert into the wallets. If you have any issues the driver will be more than happy to help.

How do I attach the plastic wallet to my case?

Insert the labels for your journey. Tie securely to your suitcase handle with the plastic cable ties provided.

Which countries do you ship to?

Please see the drop down list on the home page or the booking page.

Will I be contacted prior to collection?

Normally drivers will not contact you to prior to collection. However, we prefer a local contact number for collections outwith the UK as our local courier may try to contact to ensure you will be available.

I want my item collected tomorrow, when is the cut off for next day collection?

11:59pm the night before is the deadline for next day collection.

What happens to my luggage when I’m coming home?

Leave your luggage with the hotel reception or agent and your luggage will be collected on the scheduled date between 9am and 6pm.

I want to cancel or change my booking

Unless you purchased cancellation and booking cover an admin fee will apply if it's more than 24 hours after your booking.

When can I print my labels?

We’ll email your labels 10 days before you travel.

Can I send gels, toothpaste and liquids?

Yes, within the EU you can.

Do Custom Rules Apply?

Custom rules or charges do not apply within the EU.
However, if your order is international (outwith the European Union) it is your responsibility to ensure that it complies with the customs rules of the relevant country and you will be responsible for payment of any duties/charges or taxes imposed by the relevant country. AiroLuggage accepts no responsibility for any guidance sought in this regard. Please see our Terms & Conditions for further information.

What do I do with the labels?

If you’re travelling within the EU – print them off and put them into the plastic security wallets we’ll send you in the post.

If you’re travelling outwith the EU - print 4 copies of the commercial invoice for both journeys and hand them to the driver, then print the shipping labels and insert them into the plastic security wallets.

Need to ask something different?

Head to our contact page by using the link below and drop us an email.

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