Now that you have booked for your collection we’ll send you plastic security wallets along with cable ties. Once these arrive, you can print off your labels and insert into the wallets. If you have any issues the driver will be more than happy to help.
Insert the labels for your journey. Tie securely to your suitcase handle with the plastic cable ties provided.
Please see the drop down list on the home page or the booking page.
Custom rules or charges do not apply within the EU.
Yes, within the EU you can.
11:59pm the night before is the deadline for next day collection.
Unless you purchased cancellation and booking cover an admin fee will apply if it's more than 24 hours after your booking.
We’ll email your labels 10 days before you travel.
Advise the hotel reception or agent that someone will come to collect your luggage on the scheduled collection date.
Anytime between 9am and 4pm.
If you’re travelling within the EU – print them off and put them into the plastic security wallets we’ll send you in the post.
If you’re travelling outwith the EU - print 4 copies of the commercial invoice for both journeys and hand them to the driver, then print the shipping labels and insert them into the plastic security wallets.